Payment selection page is not loading


Topic: Payment selection page is not loading

Realmonitor Ltd pro premium priority asked 4 weeks ago

Unable to renew subscription. The payment options selection page is not loading correctly. Please help. Tested on different devices, same issue. Same thing happened in 2024, and it is still not fixed.payment options page stuck


Mateusz Leciejewski staff pro premium priority answered 3 weeks ago

Hello,

Thanks for reaching out and letting us know about the difficulties with the payment, and we’re really sorry for the inconvenience!

I’ve just sent you an email with all the details regarding your payment issue.

Please check your inbox (and spam folder, just in case).

Best regards,

Mateusz


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Status

Answered

Specification of the issue
  • User: Pro
  • Premium support: Yes
  • Technology: MDB Standard
  • MDB Version: MDB5 9.2.0
  • Device: Lenovo Thinkpad
  • Browser: Chrome
  • OS: Windows 10
  • Provided sample code: No
  • Provided link: No