Topic: I was just billed for something i didn't order; I don't know what verision it is, device, operating sytem or whatever
Expected behavior To not be billed for something i didn't order
Actual behavior you billed me for something i didn't order; i want an email address or means to directly communicate with someone about this; reporting this to my bank and visa for fraudulent activity if i hear no response within 24 hours
Resources (screenshots, code snippets etc.)
http://www.i don't have any examples or code -
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Status
Answered
Specification of the issue
- User: Pro
- Premium support: Yes
- Technology: MDB Standard
- MDB Version: MDB5 7.3.1
- Device: I don't know
- Browser: I don't know
- OS: I don't know
- Provided sample code: No
- Provided link: Yes
Related topics
Rafał Radziszewski commented 10 months ago
Hi, this was caused because our products are annual subscriptions. You have been charged because you have made an order on our website a year ago. As I have checked you are eligible for a full refund. Please let me know if that is something you would be interested in. Best regards, Rafał
monkee pro premium priority commented 10 months ago
How do I do that? I would have communicated directly but this is the only means i can find to communicate with you guys - you don't seem to have an actual customer service for no-code issues on your site. I want a refund yes.
MDBootstrap staff pro premium priority commented 10 months ago
Hi, we do have a customer service email which is contact@mdbootstrap.com. But don't worry about it, I have already contacted you via email :)