Topic: cannot access pro snippets despite pro account
Hi there,
I recently purchased The Pro Essential package and it works fine so far.Since a couple of days I'm not able to see the "Pro"- snippets (e.g. for datatables). Instead, I'm offered to purchase a Pro account which I already have.In addition, on Sunday I was not able to log in - being sure I used the correct credentials.I tried different PC's, different browser, cleared cache etc.
Thanks for your help!
Best regards,Daniel
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Status
Open
Specification of the issue
- User: Free
- Premium support: No
- Technology: MDB Standard
- MDB Version: MDB5 3.9.0
- Device: PC
- Browser: google-chrome
- OS: Fedora 34
- Provided sample code: No
- Provided link: No
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Related topics
Sebastian Kaczmarek staff pro premium commented 3 years ago
Sorry for the inconvenience. Does the issue still persist? We had problems with our internal infrastructure recently that have been fixed now. Please let me know.