Topic: Access restricted even my subcriction doest' end yet
Hello Support team,
My client purchase the " MDB Standard Essential - 1 user, Annual ".
When I try to click on "SHOW CODE" it shows me an error popup with access restricted, I don't understand even my subscription it doesn't end yet then why it does not show me the code?? you can check the below video so you will get the idea. and also attached invoice PDF.
Video: https://www.awesomescreenshot.com/video/6432288?key=af14a5cf5b3278f8a6108d2341a9f13e
Please fix the access issue on the above client account is update me. Thank you.
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Status
Open
Specification of the issue
- User: Pro
- Premium support: Yes
- Technology: MDB Standard
- MDB Version: MDB5 3.9.0
- Device: Laptop
- Browser: Chrome
- OS: Window 10
- Provided sample code: No
- Provided link: Yes
Tags
Related topics
Sebastian Kaczmarek staff pro premium commented 3 years ago
Hi, does this issue occur in incognito mode? Also, please try clearing your browser cache. We've been doing a massive update on our site yesterday and it's possible that some of the old scripts are still in your cache