Topic: I was double billed for upgrade
I can find no other way to inform you that you've billed me twice for the MDB Pro upgrade.
I entered the order and hit submit...it delayed for several minutes then reported "Gateway Failure".
So I repeated it. Almost at the same time I received responses for TWO orders:
[Order #119196] (May 28, 2020)and[Order #119197] (May 28, 2020)
Please reverse one of these and let me know via email at
the address on file with my registration.
Isn't there any other way to report billing problems?
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Status
Open
Specification of the issue
- User: Pro
- Premium support: Yes
- Technology: MDB jQuery
- MDB Version: 4.1.0
- Device: Mac
- Browser: Chrome
- OS: Catalina
- Provided sample code: No
- Provided link: No
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Mateusz Leciejewski staff pro premium priority commented 5 years ago
Dear @Kinexis,
My apologies for the inconvenience.
Our accounting department has been informed about this & they've scheduled a refund - you should get it in the next few days.
In these cases please contact us at contact@mdbootstrap.com.
Kind regards, Mateusz