Direct download to up-to-date MDB Pro files


Topic: Direct download to up-to-date MDB Pro files

magikweb pro premium priority asked 4 years ago

Expected behavior

Being able to download the files in the Orders section (or elsewhere).

Actual behavior

The files are outdated according to the changelogs. There seems to be a way to download them only through Gulp (which we do not use for our projects).

Thank you for any follow-up!


Mateusz Leciejewski staff pro premium priority answered 4 years ago

Dear @magikweb,

The package you owned were outdated because we do not support it anymore.

I switched products in your order, so please check if everything is alright, and you can renew it now

Best regards, Mateusz


magikweb pro premium priority answered 4 years ago

Thank you! We now have the right product in our cart, but upon paying, we get a server-side "Gateway Time-out". I guess it's because the website is too slow at the moment. We'll retry another time.


magikweb pro premium priority answered 4 years ago

Actually, we were charged twice even though there was an error both times. Would it be possible to refund one of them please?


Mateusz Leciejewski staff pro premium priority commented 4 years ago

@magikweb of course, I've forwarded your case to our financial department. Usually, refunds go through within a few days, so please expect money on your account within few next days.


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Status

Answered

Specification of the issue
  • User: Pro
  • Premium support: Yes
  • Technology: MDB jQuery
  • MDB Version: 4.8.11
  • Device: PC
  • Browser: Chrome
  • OS: Win 10
  • Provided sample code: No
  • Provided link: No
Tags