Topic: Bought wrong version.
Akomspatrick@yahoo.com pro commented 7 years ago
Greatshampton3@gmail.com pro commented 7 years ago
How long did this take you to get resolved. I've been waiting for hours with no response. I've have left two messages with the "Contact" link above and a couple of posts here on this forum. So far... Crickets.Filip Kapusta pro premium commented 7 years ago
@shampton3@gmail.com Your order has been switched. In those cases, it usually takes a while to process the switch request but we always keep in touch with the user. If you'll need anything else please contact me directly at f.kapusta@mdbootstrap.com
Unfortunatelly I have the same problem, my organizzation bought the wrong version of MDB, I told them to buy the angular one and they have bought JQuery version. I try to contact the support but still no response. How long did you wait?
Filip Kapusta pro premium commented 7 years ago
Hello, I switched your versions right away, although I haven't found any notification from you in our inboxes. Could you please doublecheck the email address that you've sent the message? And could you please confirm that you were using the email assigned to your account: *u*pl**rs@t**no**op*e.com?p.malandra pro commented 7 years ago
Thank you very much! I'm sorry for the inconvenience. Reading the previous answers I have found this one "Please contact us using the contact form. Our team will help you", so I have sent an e-mail from the Contact form. You mean I should have sent the message from the tab Messages in my profile, am I right? By the way, thank you again.shampton3@gmail.com pro commented 7 years ago
@Filip Kapusta. Could you please switch my version as well? my email address is shampton3@gmail.com. Order number: #58568Filip Kapusta pro premium commented 7 years ago
@shampton3@gmail.com Your order has been switched. In those cases, it usually takes a while to process the switch request but we always keep in touch with the user. If you'll need anything else please contact me directly at f.kapusta@mdbootstrap.comFREE CONSULTATION
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Akomspatrick@yahoo.com pro commented 7 years ago
I am beginning to wonder what is happening here , this happened to me and some other people too. .....am thinking.......Bartłomiej Malanowski staff pro premium commented 7 years ago
Please contact us using the contact form. Our team will help youshampton3@gmail.com pro commented 7 years ago
Same thing happened to me. I think the order screen needs to prompt you for the tech stack you are buying it for. The selection on the side of the screen -- I didn't even see that until after I ordered. I guess I should have paid more attention when I was ordering but now that I see that I'm not the only one, seems like this needs to be a bit clearer when purchasing.Filip Kapusta pro premium commented 7 years ago
@shampton3@gmail.com Your order has been switched. In those cases, it usually takes a while to process the switch request but we always keep in touch with the user. Thanks for your feedback about our UI, I'll deliver that to our development team and we'll consider making some changes. If you'll need anything else please contact me directly at f.kapusta@mdbootstrap.com