New pro user Cannot log into Gitlab

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Topic: New pro user Cannot log into Gitlab

aamservices pro asked 7 years ago

Yesterday I brought the Angular Pro version of MDB, I want to install it via NPM so have tried to access gitlab, but it will not recognise my login details, I've emailed the email address on the page and one from the forums, but no reply yet, it's now holding me back from working on my project.

marco.euskirchen pro commented 7 years ago

I can assure you that I have the exact same problem. I bought yesterday and received confirmation. Can neither download nor get gitlab access.

aamservices pro commented 7 years ago

I can download it manually, but i want to do via npm, if you need it manually you may be able to find it in My Profile > Orders and Invoices, then there was a download link for me on that order line

fferdinan pro commented 7 years ago

I have the same problem, nobody answer the emails, no support

Bartłomiej Malanowski staff pro premium commented 7 years ago

guys, please contact me at b.malanowski@mdbootstrap.com so I'll help you with your issues

it.going-public pro commented 7 years ago

Good news. Thanks to the help of Bartłomiej I received a feedback from Dawid Adach and an invitation mail to the gitlab repository. Orders and Invoices still empty, but that's no concern anymore.

alain.deurveilher@gmail.com pro answered 7 years ago

Hi there, Please note that your credentials for the GitLab and for mdbootstrap.com are different. If you are pro user you can request access to the gitlab (I think by email if I remember well. I think it is documented somewhere in the documentation).

aamservices pro commented 7 years ago

Thanks, but in the quick start guide it says use the same user details. And there is no reply from the email.

marco.euskirchen pro commented 7 years ago

i went to the gitlab login. the standard password did not work. i tried the forget password function because it was said here that the password is a different one. but i never recieved a mail for the password change.

fferdinan pro commented 7 years ago

I have the same problem, in your welcome emails says: GitLab Repository After purchase you should automaticly get access to our GitLab repository which enables you to include MDB into your project via npm installation. You can use your mdbootstrap account credentials to log in. For further guidance check the "Getting Started" section in the Side Menu on the left. I sent 4 emails en 3 days and nobody answer my emails and send me the accout. My proyect is stop. Looking for other solution / library. Requesting refund in Paypal

Burgstaller pro commented 7 years ago

The installation process is too complicated. I stuck in my project :-(

Bartłomiej Malanowski staff pro premium commented 7 years ago

please contact me at b.malanowski@mdbootstrap.com

aamservices pro answered 7 years ago

Just had a email with the details.  Thank you

it.going-public pro commented 7 years ago

Lucky you! We still have the old problems: no link, no login - no email...

aamservices pro commented 7 years ago

Hi, I contacted both contact@mdbootstrap.com and b.malanowski@mdbootstrap.com for access. b.malanowski is the one that answered in about 2-3 days, hope that helps others.

Bartłomiej Malanowski staff pro premium commented 7 years ago

@it.going-public, you can also contact me via e-mail: b.malanowski@mdbootstrap.com so I'll help you with your issues

Damian Gemza staff answered 7 years ago

Guys, If you do not have a message in your mailbox that your GitLab account is ready and that you now need to create a password for it, please contact the email address below to request that you create an account manually. Best Regards, Damian
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Status

Answered

Specification of the issue
  • User: Pro
  • Premium support: No
  • Technology: MDB Angular
  • MDB Version: -
  • Device: -
  • Browser: -
  • OS: -
  • Provided sample code: No
  • Provided link: No
About author
aamservices
Pro User
10Support score
1Questions 2Answers
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