Topic: MDB Status Page
eventodyssey
pro premium priority asked 20 hours ago
Expected behavior I expect to be able to view the documentation, and access the source files for the products that I have valid licenses for. If there is an outage, I expect some transparency on how long the issue has been occurring, and the estimated resolution time
Actual behavior MDB frequently has parts of their services go offline for hours-days at a time. Over the weekend I was unable to access the Angular documentation or support portal due to 502 errors. Luckily GitLab wasn't effected this time (like I've posted about within the past 2 months), but without the documentation it still halted my development which was very frustrating.
Since there is no local/downloadable documentation, I attempted to access your site via the Internet Archive as a stopgap measure, only to be met with an aggressive message accusing the archived site of being “stolen.” While I respect your desire to protect your IP, that kind of UX only adds to the frustration when your actual site is down.
Can you please start hosting a mirror of the documentation, and GitLab sites? Additionally, a status page (hosted externally) would be very beneficial in both informing your customers of issues, but also proactive monitoring to your team to solve critical issues when your team is otherwise out of office.
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Open
- User: Pro
- Premium support: Yes
- Technology: MDB Angular
- MDB Version: MDB5 8.0.0
- Device: N/A
- Browser: N/A
- OS: N/A
- Provided sample code: No
- Provided link: No