Topic: Account renewal issues
Expected behavior To be able to renew my plan
Actual behavior Can't find a way to do that.
I tried to find a way to renew - my plan expires on the 22nd of March this year, but I was unable to find a way to do that.
I got an email that my Subscription was cancelled, but the order number does not match anything that I have. (see screenshot 1)
I'd like some assistance making sure I renew properly.
Just TWE. This is all I want to use.
Resources (screenshots, code snippets etc.)
https://app.screencast.com/XmiBFaDVPwlF0
https://app.screencast.com/uepqR6bT8boET
https://app.screencast.com/bt84LGexYJuMo
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Open
- User: Free
- Premium support: Yes
- Technology: TW Elements
- MDB Version: 1.0.0
- Device: PC
- Browser: Chrome
- OS: W10
- Provided sample code: No
- Provided link: Yes
Igor Przybysz staff pro premium priority commented a day ago
Hello,
Unfortunately, I'm not able to help you with that here - this seems like a case for our customer case team. They will be reaching out to your email address assigned to your MDBootstrap account. You can expect an email from them within 1 workday. I hope we will be able to resolve this to your satisfaction.
Best regards