Topic: No email support given to cancel auto-renew
Expected behavior No email support, unable to cancel auto-renew, unable to access account (until now through another employee).
Actual behavior Your system auto-renewed a subscription we didn't want, please refund it.
The emails were sent way before the automatic renewal at multiple different days, no answers.
Order #153772
Thank you for clarifying the situation, and I’m very sorry for all the inconvenience this has caused.
I’ve now cancelled the auto-renewal on your subscription and processed a refund for order #153772. Depending on your payment provider, the refund should appear in your account within a few business days.
We’ll also investigate the email delivery issue from our side to prevent this from happening again in the future.
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Answered
- User: Pro
- Premium support: No
- Technology: Customer Support
- MDB Version: -
- Device: PC
- Browser: Brave
- OS: Windows 11
- Provided sample code: No
- Provided link: No