Attempting to cancel but cancellation page doesn't load MDB


Topic: Attempting to cancel but cancellation page doesn't load MDB

kalmservices pro premium asked 3 hours ago

Expected behavior Being able to click the cancel button Actual behavior Nothing works, your cancel page is broken Resources (screenshots, code snippets etc.) We've been trying to cancel this for a week ahead of being billed another $219 and your system is broken and didn't allow us to do it. Your own subscription cancellation page has an error because mdb isn't being properly loaded onto it and it just cost our company $219 because your website doesn't properly load its own library to make the buttons function.

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kalmservices pro premium answered 3 hours ago

Apparently even uploading images on the support posts is broken as well.


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Status

Answered

Specification of the issue
  • User: Pro
  • Premium support: No
  • Technology: Customer Support
  • MDB Version: -
  • Device: N/A
  • Browser: Chrome
  • OS: N/A
  • Provided sample code: No
  • Provided link: No
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